Payment
Full payment will be required at the time of ordering. Should we agree otherwise we require an initial 50% deposit and then the full balance (and delivery costs) to be paid before delivery. The deposit represents part payment for the goods - if the order is subsequently cancelled by you Bespoke French Furniture shall be entitled to retain the deposit to the extent of covering our reasonable losses and expenses suffered as a result of the cancellation. Bespoke items cannot be cancelled once 7 days have passed from the date of payment. All orders of fabric are payable in full at the time of ordering and are non refundable. We accept payments by cheque and bank/BACS transfers.
Delivery Costs
Private Delivery For many of our pieces customers are welcome to use their own delivery service - please contact us for further information. Please note that customers using their own nominated carrier are responsible for arranging their own insurance against damage/loss etc in transit.
Specialist Furniture Carrier prices:
£65 England
£70 Wales (Postcodes CF, NP, SA)
£70 North East (Postcodes BD, DH, DL, DN, HD, HG, HU, HX, LN, LS, NE, S, SR, TS, WF, YO)
£70 North West (Postcodes BB, BL, CA, CH, CW, FY, L, LA, M, OL, PR, SK, SY, TF, WA, WN)
Scotland Delivery to Scotland starts from £90 and depends upon location - please contact us for a quote.
A small surcharge will apply to more remote areas such as the Scottish Highlands, Isle of Man and the postcodes shown below but you will be informed of this before your order is processed. Free delivery offers do not apply to these locations but a subsidy equivalent to a UK mainland delivery will be applied instead. We can also deliver to all Islands.
The following post codes have a surcharge. Please contact us to get an exact delivery price if you live in one of these areas: LD, DG, TD, KA, ML, EH, G, LL, TR, KY, FK, PA, DD, PH, AB and IV.
White Glove / Two Man Delivery Service
For a small supplement we can offer our unique 'White Glove' delivery service. This is a personalised two man delivery service that will place the furniture in the customer's room of choice, unpack the items, perform basic assembly and then remove and dispose of all the waste and packing materials. Prices vary with location and the level of service required - please contact us for details.
Europe and Beyond
We regularly deliver to Ireland, France, Germany, Spain and the rest of Europe in a process that takes around two weeks. Other countries including the USA are possible on request – please ask for a quotation. Unfortunately, the USA is an expensive delivery destination with approximate shipping costs being £500 to £1100. Alternatively we can deliver to the shipper of your choice - please ask for details.
International Deliveries, Taxes, Duties & Import Restrictions
Our international carrier will despatch all overseas items and you will be contacted by your local Customs Office once your item has arrived. We have no knowledge of, and no responsibility for, the laws in your country of residence. Therefore you are responsible for the payment of any import duties and taxes of any kind that may be levied in your country of residence.
Overseas customers should contact us before making your purchase in order for us to supply a shipping quotation.
Lead Times
The lead time varies between 6 and 14 weeks subject to the complexity of the order and the customer's location and we will provide you with a guide time when we discuss your order. If you are considering placing an order and wish to confirm the lead time please contact Bespoke French Furniture.
Storage
Unfortunately we do not have the facility to store your pre-ordered products for any length of time. Therefore, if you have ordered a product and are unable to receive it within two weeks of us advising you of its availability we will charge you a storage fee of £25 a week for up to four weeks, after which time we will cancel the order. This will not apply when a product arrives earlier than expected or if you have specifically noted a 'not before date' on your order.
Delays and Events Beyond Our Control
We will contact you if for any reason there is an unreasonable delay in shipping your purchase. Our bespoke furniture is all hand made and the re-order time can be between 6-14 weeks. Items of a non standard size or design can take from 16-20 weeks or longer depending upon their complexity and we will advise you of this. We aim to be as accurate as we can with delivery estimates but they are not binding as delays may occur in shipping/customs/weather and traffic events over which we have no control. We respectfully ask our customers to be patient should unforeseen delays occur and you may rest assured that we will keep you fully updated with any delays.
We may deliver the goods in instalments if all the goods are not available at the same time for delivery. You will be advised of this in advance but you will not be charged any extra.
Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery. Nor shall any delay entitle the customer to terminate or rescind the contract. In the event that we agree to cancel an order due to unreasonable delays then a cancellation penalty of 50% of the total order value will be applied in order to cover our reasonable losses and expenses incurred by the cancellation.
Failed Delivery/Failed Collection
If for any reason the customer fails to accept delivery of any of the goods when they are delivered we will bring the goods back to our depot and a charge of £75.00 will be made for each failed delivery plus a warehouse restocking charge of 15% if the order is then cancelled.
A failed collection/delivery is defined as being the inability of either ourselves or our carrier to collect/deliver items to/from the customer for any reason including; unavailability, refusal by a party to release the items, refusal to assist with a driver only consignment or any other reason, within the time/date agreed between Bespoke French Furniture/our carriers and the customer.
Delayed Collection
Any collection will be at a day and time slot previously agreed by the customer and Bespoke French Furniture/our carrier. Should the collection of any items then be delayed due to unexpected dismantlement needs or repacking being undertaken by the customer or for any other reason then a pro rata delaying fee of £45 per hour may be incurred.
Delivery
We cannot collect or dispose of your old furniture. Please ensure you advise us of any awkward access such as narrow roads, restricted parking, narrow or steep stair cases, small lifts etc. It is your responsibility to ensure all this information is available to us prior to us attempting delivery. Where difficult access to a premises has not been advised, goods may be left at the point nearest to the address or returned to the depot pending a redelivery. A surcharge will be applied in this instance as this will be classed as a failed delivery (see failed deliveries above).
It is the customer's responsibilty to ensure all goods fit through their entrance doors.
Delivery is by our dedicated furniture carrier and any items delivered beyond the threshold of your property or upstairs are carried out at the property owner’s risk and at the discretion of the delivery team. Delivery is usually made by one person – if the item is bulky or heavy please ensure that you have help available for our driver. Please be aware that any assistance you provide will be at your own risk as we cannot insure you against injury. If there is any doubt we recommend selecting our two man delivery service. In all cases you must ensure that someone is present to accept delivery as all deliveries must be signed for.
Once the customer has signed for the goods this signifies that the customer has inspected them, checked that all items are present and in an acceptable condition. If someone other than the purchaser is accepting the goods on the purchaser's behalf Bespoke French Furniture cannot be held liable for their failure to inspect the goods and check that all items are present and in an acceptable condition. Please make sure you keep the receipt enclosed with your goods.
Damage/Breakages/Faulty Goods: Please check all items very carefully on delivery, as refunds and exchanges can only be made if a breakage or any damage is spotted upon delivery. Before signing for your goods please check your items thoroughly, even if the boxes do appear to be in perfect condition. If your item is damaged or broken please telephone us straight away and whilst the delivery driver is with you on 01473 358536 - so that we can arrange for the item to be returned immediately. Please clearly mark the driver’s delivery note with a description of the problem. Once items are signed for we will not be held responsible for any loss or damage whatsoever. Signing for items as ‘unchecked’ is not acceptable. In the event that an item is faulty we reserve the right to repair it in the customer's home or accept its return for repair or replacement. If a replacement is not available we will offer a refund. In all cases we must be notified of any problems within 3 days of delivery.
Non-Deliveries: We will not accept liability of goods lost in transit unless you notify us by the next working day after the expected delivery date.
Incorrect Deliveries: It is your responsibility to notify us of any incorrect goods supplied by the next working day after the delivery.
No replacement stock will be sent and no refunds will be made until the damaged/faulty items have first been returned to us in their original packaging.
For all UK Mainland orders collection and replacement costs for faulty goods will be met in full by Bespoke French Furniture. For items delivered outside the UK Mainland the customer will be liable for any collection and/or redelivery costs.
Returns
As Bespoke French Furniture offers a bespoke service and orders are made to your personal specifications the statutory seven day cancellation period under the Consumer Protection (Distance Selling) Regulations does not apply.
Force Majeure
Bespoke French Furniture shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
